LAVISHHOLIDAYS.COM 020 8206 0433

Privacy & Security Statement

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What information do we and our partners monitor from you?

When you browse the site the only way we and our partners can obtain any kind of personal information is if you 
submit it to us voluntarily.
We and our partners require you to supply personal information including an e-mail address when making a 
booking or when wishing to join our "e-mail" offer service.


When you book on or via our site ,we and our partners need to know your name ,email address personal address, 
credit or debit card number and expiry date. This allows us to process and fulfil your order, and to notify you of 
your order status. We and our partners may also ask you for your telephone number which enables us to contact 
you urgently if there is a problem with your booking.


Where the facility may be offered, you are responsible for keeping safe any passwords that you select to use this 
web site. Please be careful when choosing your password/s.


We and our partners employ cookies (download of files to your PC to record your visits to the site) to measure 
site useage and other related information.


How is your personal information used to benefit you?

The information is used to communicate with you and also understand your travel needs. It is also used to offer 
future relevant products, services and offers to meet your needs.


What do we and our partners do with your personal information?
	
We and our partners will process any information you give us in accordance with the UK Data Protection Act 1988 and this rivacy policy.
                        We and our partners collect personal information (data) from customers at the time of booking or enquiry
                         Information about you and your travelling party will be used on our computers (and in other ways).
                        The following explains how we and our partners handle your data and when we and
                        our partners may disclose personal information.


                        Booking your travel arrangements or checking availability

                                We and our partners may need to process and pass information to hoteliers and other
                        accommodation providers, tour operators and sub-contractors,e.g. airlines. We and all our partners
                        may also pass sensitive personal information to suppliers to cater for special needs, e.g.
                        wheelchair assistance. Your data may be processed within the United Kingdom or overseas.
                        Please note, data transferred outside the European Economic Community may not be subject to
                        the same high standards of data protection legislation.


                        Supplying insurance cover

                                If applicable, we and our partners may need to pass your personal information to the insurer to 
                        arrange cover.


                                Information about products and services


                        We and our partners may transfer information to carefully selected businesses to keep you 
                        informed about their products and services. You may "opt-out"of our marketing database at any 
                        time by calling 020 8206 0433.


                        Prevention of fraud ,debt tracing and collecting monies

                        We and our partners may use the data you provide for the purpose of financial control and debt
                        recovery through outside agencies.


                        Business administration

                        We and our partners may utilise the information you provide for the purposes of administration,
                        customer service, business management, market research and analysis. We and our partners
                        may monitor and / or record telephone conversations for security purposes and to improve
                        customer service levels.


                        Prevention of crime

                                We and our partners may provide your information to public authorities, such as the police,
                        customs and immigration if required by them or as is required by law.

                        By making  a booking with us you are accepting this policy on behalf of yourself and your party 
                        and you consent to the uses, transmission and disclosure of information as described, irrespective
                        of the levels of the data protection provided in any particular country and understand that this is at 
                        your own risk. You have given explicit consent on behalf of your party to provide us with their
                        information (where applicable) and allow processing of the data. 


                        Data Protection Statement

                                "In order for us to comply with the Data Protection Act 1988, we and our partners would like to 
                                advise you that the information you supply to us will be used to provide you with the products, 
                                offers and services you have requested. To do this we and our partners may have to share your 
                                details with our trusted partners and suppliers. This may also involve sending your details to 
                                countries that do not have an equal level of privacy legislation. Your details may also be used for
                                improving our customer  services, analysis and occasionally, for the prevention of fraud."


                        Other Important Points to Note

                                We and our partners may use visitor information to measure the entry and exit points of visitors to 
                        the site and respective numbers of visitors to various pages and sections of the site and details of 
                        searches performed. We and our partners may also use this information in the future to measure 
                        the usage of advertising banners, and other "click through links" to and from the site.

                        We and our partners have security processes in place to ensure that our customers' data is held on 
                        a central database and is not accessible by any unauthorised persons. However, persons such as IT 
                        systems suppliers may need to have access to the system from time to time.

                        Visitors to the site who subscribe to our e-mail service or visitors purchasing products on the site may 
                        receive special offers, marketing information, promotional mailings and e-mails either from us or our 
                        specially selected travel partners/suppliers.

                        We and our partners will provide a summary of any personal information held upon request. This information
                        will only be sent to the e-mail address on the file for the subscriber name associated with it.


                        Links to Other Web Sites and Principle Clause

                                We and our partners, our contractors, agents, owners, and employees cannot accept the 
                         responsibility for the content or privacy policies of other web sites to which we and our partners may 
                         link and in all cases, it should be known that we and some of our partners act only as agent and not 
                         principle for the holiday services provided.


                         Do you need more reassurance?
                                 
                                 If you need more reassurance about this security policy and its implications, please contact our 
                         helpdesk who are ready to help with any misgivings or questions you may have. Please call the 
                         telephone number on our web site.


                         Changing Your Personal Information

                         If you believe that we or our partners are storing incorrect details relating to you or you wish to change 
                         or remove them, please contact us by calling the telephone number on our website or alternatively 
                         write to us at the address below. We will endeavour to correct them as soon as possible:

                         Lavishholidays.com
                         72 North Way
                         London 
                         NW9 0QY or call 020 8206 0433

                         
                         Any Future Changes to Our Policy

                         If we or our partners decide to change our Privacy Policy, we or our partners will post those changes on
                         this page in order that you are aware of what information we and our partners collect, how we and our 
                         partners use it and under what circumstances we and our partners disclose it.

                         Finally, We and our partners advise you to always check the terms and conditions relating to this web
                         site.

 

Atol

Total Travel(S4984) is a member of the Global Travel Group

Retail Agents for ATOL holders.

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